Most of the orders are shipped within 2-3 business days after payment.
USA, Canada: 14-21 business days
North America: 14-21 business days
Europe: 7-14 business days
Asia: 14-21 business days
Australia, New Zealand and Oceania: 14-21 business days
Please note shipping time may vary depending on your location and customs processing. During high season and sale, delivery might take longer. However we will try to make it as fast as possible.
TRACKING THE ORDER
You will receive a tracking number with the shipping confirmation email. We send this email as soon as the item is shipped. If you are sending a gift, the recipient will not receive this tracking number, only you who purchased it.
CUSTOM AND IMPORT TAXES
Any custom fees & duties are the responsibility of the buyer. Please be aware of the rules & regulations of your home country.
If you haven’t received your order within the stated timelines, please let us know about it. We will send investigation request to the shipping courier. The investigation time can take 4 - 8 weeks. As soon as we receive any information from abroad, we will contact you. When the courier confirms that the item was lost, we will refund a full cost of your order including shipping costs.
We only ship to the address provided. It is the customer’s responsibility to provide correct and up to date shipping information. You can change shipping address after purchase if your order has not been shipped. Please convo us with the correct address as soon as possible. If the item was shipped to the wrong address, it’s still possible to have your package delivered to another address. Please kindly check your local post services. If the order is returned to us, we will refund a full cost of your order excluding shipping costs.
We love custom orders! Please feel free to contact us with your needs and we look forward to working with you on your one of a kind design.
If your order is a gift going directly to the recipient, we are happy to include a personal message card from you for no extra charge. If you would like this service please let us know what you would like us to write (to fit on a postcard) in the "Note" field during checkout.
Please contact us if you have any problems with your order.
Задать вопрос или получить дополнительную информацию Вы можете:
через форму обратной связи,
по электронной почте firstname.lastname@example.org,
Для получения справки, пожалуйста, указывайте номер Вашего заказа.